WonderWorks Seasonal Team Member

Do you have a knack for creating wonder and sparking imaginations? Flip everything you know about work upside-down! WonderWorks is looking for dynamic people to join our team. WonderWorks Orlando is an indoor amusement park that combines education and entertainment with more than 100 hands-on exhibits that challenge the mind and spark the imagination. 
 

• Weekly Pay Every Friday! 
• Access to discounts to WonderWorks and other Orlando Attractions!

• Greet, interact with, and provide exceptional guest service to party guests with a positive, upbeat attitude
• Check in party group and guide them to party area
• Set up the birthday room based on party package  and clean up after each party
• Assist with any party package add-ons and verify that all remaining balances have been collected
• Serve food and drinks to all party guests
• Monitor to make sure the party runs smoothly and on schedule
• Perform other duties as assigned

• Welcome, greet, and engage with guests in the assigned area while answering questions and providing information as appropriate with a positive attitude
• Ensure each guest understands and meets all safety requirements, i.e. height and weight requirements
• Operate all exhibits in a safe manner
• Prolong periods of standing, stooping, bending, and walking to various areas of the attraction
• Act as a guide to the Laser Tag facility by explaining how the games work and the safety rules, demonstrating the function of the Laser Tag vest and gun, and preparing the guests for playtime
• Courteously respond to guest inquiries and comments by providing timely and accurate information about Laser Tag, arcade games, and other basement amenities
• Assist guests with arcade games
• Maintain the arcade prize counter for ticket redemption, ensuring redemption items remain stocked and organized
• Maintain exhibit appearance and cleanliness according to WonderWorks standards
• Perform other duties as assigned

• Greet, welcome, and interact with all guests as they enter and exit the attraction
• Answer guest questions and offer assistance in a friendly manner that provides exceptional customer service
• Accurately process transactions through a point-of-sale system including proper cash handling in a high-volume environment
• Upsell guests on additional services offered at the point of sale including combo tickets, souvenir books, and ticketed shows if applicable
• Answer phones and courteously redirect calls to the appropriate department
• Maintain a clean and organized work environment
• Perform other duties as assigned

Food & Beverage Attendant  $17/hr
Our Food & Beverage Attendants strive to create a WONDERful dining experience for our guests! Food & Beverage Attendants take orders at the register, then prepare and fulfill orders for guests in a friendly and efficient manner.  

• Greets, welcomes and interacts with guests as they enter and exit the retail area
• Process transactions and returns utilizing the point-of-sale system, with a strong attention to detail when handling cash, credit, and applying discounts
• Provide excellent customer service by anticipating guest needs, locating products for guests, and answering any questions about the attraction
• Provides an interactive guest experience through the utilization of suggestive sales techniques and product demonstrations in a positive and outgoing manner
• Keep retail area stocked ensuring shelves and racks are neat, orderly, and merchandise is well displayed
• Performs other duties as assigned

• Greet and welcome all guests that enter the ropes course area
• Instruct, lead and supervise guests safely through the ropes course by following standard operating procedures
• Follow standard operating procedures and ensure that guests meet all height, weight, and clothing requirements
• Properly fit harnesses adhering to WonderWorks’ training and course manufacturer’s requirements
• Prolong standing, walking, balancing, stooping and climbing to various areas of the attraction
• Perform other duties as assigned

• Ability to stand, walk, climb, balance, and lift and/or move up to 100 pounds
• Excellent communication skills and customer service skills
• Observational skills and operational risk management skills to ensure safe practices and recognize guest needs
• Our ideal candidate will be able to work any shift including nights, weekends, and holidays
• Previous high ropes course, zipline, or climbing experience and themed entertainment experience is preferred

Minimum requirements for all positions:  

• Observational skills to ensure safe practices and recognize guest needs
• Excellent communication skills and customer service skills
• Ability to stand, stoop, bend, and walk throughout the work area for prolonged periods
• Ability to lift and/or move up to 35 pounds
• Our ideal candidate will be able to work any shift including nights, weekends, and holidays; must be available to work ANY shift time at least one weekend day (Saturday/Sunday) 
• Previous themed entertainment experience is preferred

Job Types: Part-time, Seasonal
WonderWorks is an Equal Opportunity Employer. Candidates are subject to background checks.  On-the-job training is provided upon joining. Regular attendance is required.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, or skills.

Now that you know more about the role, help us learn more about your professional skills! Please follow the steps to apply today!