WonderWorks
Ropes Course Attendant
Syracuse, NY - Part Time
Ropes Course Attendants help guests climb to new heights and conquer their fears on our multi-level ropes course! Ropes Course Attendants harness our guests, relay important safety information, and then get the guests started on their WONDERful adventure upwards!
Responsibilities:
WonderWorks is an Equal Opportunity Employer. Candidates are subject to background checks. On-the-job training is provided upon joining. Remote work is not offered for this position. Regular attendance is required.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, or skills.
Responsibilities:
- Greet and welcome all guests that enter the ropes course area
- Instruct, lead and supervise guests safely through the ropes course by following standard operating procedures
- Follow standard operating procedures and ensure that guests meet all height, weight, and clothing requirements
- Properly fit harnesses adhering to WonderWorks’ training and course manufacturer’s requirements
- Prolong standing, walking, balancing, stooping and climbing to various areas of the attraction
- Provide knowledgeable explanations about each ropes element and perform instructional/safety briefings to guests to ensure all are adequately instructed in all course content and activities in order to provide a safe, successful, and enjoyable experience
- Keep accurate records ensuring each guest or guardian has signed a waiver
- Escort and accompany guests at all times while on the course site, maintaining orderly behavior and a safe environment
- Keep the ropes course area and equipment storage neat, clean, and orderly
- Maintain calm under pressure and perform correct safety protocol in the case of an emergency
- Assist with equipment inventory and daily inspections of equipment and course
- Report equipment damage, malfunction and repair requirements of the ropes course itself and all associated equipment to management
- Report guest issues to management immediately
- Perform other duties as assigned
- None
- Excellent communication skills and customer service skills
- Observational skills and operational risk management skills to ensure safe practices and recognize guest needs
- Ability to work any shift including nights, weekends, holidays, and weather conditions
- High school diploma or equivalent preferred
- Previous high ropes course, zipline, or climbing experience and themed entertainment experience is preferred
- Prolonged periods of standing, walking, balancing, stooping and climbing throughout the work area
- Ability to lift and/or move up to 100 pounds
WonderWorks is an Equal Opportunity Employer. Candidates are subject to background checks. On-the-job training is provided upon joining. Remote work is not offered for this position. Regular attendance is required.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, or skills.
